We assure you with the best quality products and services in order to offer you a delightful experience with us. This is why we provide you return policy so in case you are not satisfied with the product you may return it any time within this limit. We provide enough time frame to decide whether our products are suitable to you.
30 Days Return Policy
Our glasses and frames have one month guarantee. We offer one month time frame for return policy. Just some of the things are to be kept in mind. The products must not be unsealed or broken. The lenses need to be returned must be of original and saleable condition as dispatched from here. The product must contain all the additional materials such as demo lens, cloth, etc. if you got these things as well along. The box should be packed well and not in a broken condition.
Refund Time Period
Before returning any items you are requested to contact our customer care department to get RMA number so that you get the detailed instructions on how to return back the product(s). After you return the products our Returns Department will decide for further process if the product meets the criteria of sealed and unbroken condition. The refund will be accomplished by reversing the payment process done previously, which is credit card in this case. It will take around 7 working days for the completion of the further process. After that it depends on your credit card company to when it receives and shows the refund receipt. It may take 3 to 5 days or even longer.
1 Year Prescription Exchange
If you have already ordered the products according to the medical prescription and that changes with time, like suppose the power of your lens is increased, you have the facility of sending the new prescription to us so that we exchange the products with the new one. This is valid for 365 days. As mentioned previously, the boxes of contact lens must be of saleable condition. As for the glasses and frames, only the 30 days return policy time period is applicable.
Our Customer Service Department is really dedicated towards providing prompt assistance to every consumer whenever needed. There is a negligible chance that the products are returned due to poor customer service.